P&F Dream Builders Inc. recognizes the importance of protecting personal information and an individual’s right to privacy. This policy outlines the framework of P&F Dream Builders Inc.’s policies and procedures regarding its collection, use, retention and disclosure of personal information in respect of its clients.
Our privacy policies and procedures only apply to personal information about identifiable individuals. They do not apply to business information such as your name, title or position, business address, business telephone or fax number in your capacity as an employee, director or officer of an organization. In the context of this policy, the term “clients” includes all current, former and prospective clients.
Why Do We Collect Personal Information?
Generally, we collect personal information in order to provide services to our clients, to administer client accounts, to establish and manage client relationships and other commercial relationships. We may from time to time also collect personal information to evaluate client satisfaction.
How Do We Collect Your Personal Information?
We collect your personal information only by lawful and fair means and only with your consent or as required or permitted by law. Whenever possible and appropriate, we collect your personal information from you directly or from persons whom you have requested to provide us with information.
Disclosure of Your Personal Information
Subject to our professional obligations of confidentiality, P&F Dream Builders Inc. will only disclose your personal information for purposes related to its providing services to you, or with your express consent, or if required or authorized by law.
We will seek your consent before using personal information for any purpose beyond the scope of your original consent. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note, however, that withdrawing consent may affect our ability to serve you and maintain our relationship.
Since we may use your information to provide services to you, it is important that the information be accurate and up to date. Please inform us if any of your information changes so that we can make any necessary changes.
Security of Your Personal Information
We have policies and procedures in place to protect your personal information from loss, unauthorized access, modification or disclosure. In addition, we operate out of secure premises and have implemented technological safeguards including security software, passwords and firewalls to prevent unauthorized computer access.
Please note that no method of transmitting or storing information is completely secure. While we take appropriate measures to protect your personal information, there is always a risk that it may be lost, intercepted or misused. We may exchange electronic versions of documents and e-mails with you using commercially available software that is vulnerable to attack by viruses and other destructive electronic programs. We cannot guarantee that all communications and documents sent via e-mail will always be received, or that such communications and documents will always be virus free. We make no warranty with respect to the integrity of any electronic communications between us and you or with respect to the security of any such communication, and you consent to our exchange of electronic communications, including confidential documents, unencrypted.
Storage of Your Personal Information
Your personal information is stored at secure locations and on servers controlled by P&F Dream Builders Inc. at our offices in Ottawa.
Access to Your Personal Information
You may ask for access to any information that we hold about you. You also may ask how we collected the information, how we are using it, and to whom we have disclosed it. Your request for access must be in writing, and should be sent to your regular P&F Dream Builders Inc. contact person. We will acknowledge your request in writing. We may request that you provide us with information to allow us to confirm your identity before providing you with the information that you have requested. Access will generally be provided free of charge; however, if you request that information be copied or transmitted, we may charge a reasonable fee. We will notify you of the amount of the charge in advance and provide you with an opportunity to withdraw your request. We will provide you with access to your information within 30 days of our receipt of your request or provide written notice that additional time is required to comply with your request.
Questions or Concerns
If you have any questions or concerns or wish to obtain further information about our personal information policies and procedures, or if you wish to access your personal information or change any consent regarding our use or disclosure of your personal information, please contact your regular P&F Dream Builders Inc. representative. We will treat all privacy concerns seriously. We will investigate any concern and seek to resolve it within a reasonable time.